If the item is still available, we’ll be happy to replace it. Otherwise, we’ll issue a full refund to your account within 10 days.
If you received a damaged item, please email us (firstname.lastname@example.org) the following within 7 days after you receive your package:
Your order number
The name of the damaged item
Photographs of the damaged item(s) and exterior packaging
How you would like us to proceed
As soon as we have reviewed your request, we will file a claim with our shipper and keep you updated. In the meantime, please do not discard either the damaged item or the exterior packaging. For further information, please refer to our Return Policy on the front page of our website.
Can orders be changed or cancelled?
Once your order has been placed, we will process them right away. If you wish to change or cancel your order, please contact us as soon as possible. We will try to change or cancel your order, but it may not be possible if the order has already been scheduled for shipping.
Are the items you sell authentic?
As authorized dealers for all our products, we source every item directly from the manufacturers, so we guarantee that every item we carry is authentic.
What is your return policy?
Can you send me a return shipping label?
We do not provide return shipping labels. If you need to return an item, we recommend purchasing insurance on your return shipment and obtaining a tracking number. Timeless Treasures Shop is not responsible for any items lost or damaged in return transit.
What are your shipping Costs?
Timeless Treasures Shop provides free shipping everyday to the Continental United States.
Alaska, Hawaii, Puerto Rico, U.S. territories, APO, and FPO addresses
Please add $10 to standard shipping rates and $40 to express shipping rates. Oversized items will be charged at actual shipping charges. You will be notified of such charges prior to the shipping of your order.
Please add $20 to standard shipping rates and $50 to express shipping rates. Oversized items will be charged at actual shipping charges. You will be notified of such charges prior to the shipping of your order.
Timeless Treasures Shop can ship anywhere in the world. After you have placed your order, we will provide you with an estimate of shipping costs. You will be billed for global shipping costs at the time your package is shipped. For more information on the rates for a particular destination or for more details please write us.Customs and Duties
Please note that our shipping quotes do not include any applicable duties, valued added taxes, or import consumption taxes. The recipient of the merchandise will be responsible for paying these duties and taxes upon delivery. You will be charged for customs duties if we are invoiced for them.
Certain larger items are subject to an oversized delivery charge. These are noted in parentheses after the item price and is in addition to standard shipping rates.Address Correction
You are responsible for providing us with accurate and deliverable addresses with your order. If we are charged address correction, returned shipment, or re-shipping fees by the carrier delivering your order, those fees will be billed to you.
How long does it take for my order to ship?
We do our best to ship your items within 10 days. Some items may be back ordered, or they may have to be special ordered from the factory. In those cases, we will notify you of the expected ship date by email.
From the time an item is shipped, shipping via Ground Service generally takes up to 7 business days, while shipping via Second Day Air service takes about 2 business days.
Where do you ship?
We ship worldwide.
If you need an order shipped outside of the U.S., you can place your order online and we will email you a revised order confirmation with estimated shipping charges. If you accept them, please confirm these charges; we cannot proceed with your order without confirmation.
Where is my order shipping from?
Due to the large selection of items we offer, items may be shipped directly from our manufacturers to you or from one of our warehouse in Boulder City, NV.
What type of payment do you accept?
We accept Visa, Mastercard, American Express, Discover and Diners Club payments from customers worldwide.
If you wish to pay by check or money order, please email us a list of the items you wish to purchase, along with your name, billing address, and shipping address. We will create your order and email you an order confirmation with the total amount and instructions for sending your check payment.